SHIPPING & RETURNS
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.
RETURN AND REFUND POLICY
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn. If you experience the above problems, please contact us, and send us relative pictures for checking.
Returns on eligible items are accepted within 15 days of order date. Items must be returned in their original packaging. To return an item, please contact firstname.lastname@example.org
Any item returned after 15 days from order date is not eligible for refund.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.